Under the previous home buying process a lot of the information that was required to sell a property only became available after an offer had been made and accepted. This meant that any issues with the property only came to light several weeks later, by which time significant costs and fees could have been incurred by both buyers and sellers.

By providing Home Information Packs to potential buyers, the buying/selling process has improved. Key information is now provided to potential buyers in an understandable and user-friendly format at the start of the process. Thus enabling buyers to be better prepared before making decisions and negotiate terms. This has reduced frustration and stress as well as cutting wasted costs. The time from offer to completion has been sped up and the high rates of failed transactions is now reduced